Shipping & Return Policy
At MedicalPriceOnline.com, we provide a curated marketplace experience by showcasing medical equipment from trusted manufacturers and sellers. We do not sell, ship, or fulfill products ourselves. Please review the following policies for shipping and returns.
Shipping Policy
MedicalPriceOnline.com does not ship products directly. All products listed on our website are fulfilled and delivered by third-party sellers or manufacturers. Each seller is responsible for managing their own shipping process, timelines, and methods.
Shipping methods and costs vary depending on the seller and product. Delivery estimates are typically provided by the seller or manufacturer at the time of purchase.
To inquire about shipping timeframes, methods, or tracking details, please contact the seller or manufacturer directly. Their contact information is usually included on the product page or in your order confirmation.
Return & Refund Policy
All product returns must be initiated directly with the manufacturer or seller. MedicalPriceOnline.com does not accept returned items or issue refunds. To request a return, please contact the manufacturer or seller listed on your order confirmation or invoice.
Any unauthorized returns shipped to MedicalPriceOnline.com may be:
- Returned to the sender at their expense
- Discarded at our discretion
- Subject to additional handling charges without credit
Return Conditions
- Return Window: Returns must be initiated within 30 days of receipt.
- Product Condition: Items must be unused, in original packaging, and in salable condition unless defective.
- Return Method: All approved returns must be sent by mail. In-store or drop-off returns are not accepted.
- Return Label: Prepaid return labels are typically not included. Please confirm return procedures with the manufacturer or seller directly.
- Restocking Fee: No restocking fee is charged by MedicalPriceOnline.com. The manufacturer or seller may have their own policy.
Shipping Damage or Shortages
Please inspect all shipments immediately upon delivery. If items are damaged or missing:
- Note issues on the carrier’s freight bill and have them countersigned by the driver
- Retain all original packaging in case inspection is needed
- Report the issue to the manufacturer or seller within 2 business days of receipt
Delayed reports may void eligibility for credit or replacement.
Incorrect Shipments
Items shipped in error by the manufacturer or seller may be returned for full credit if:
- Reported within 2 business days of receipt, and
- Returned within 30 days
Defective Products
If your item is defective due to the manufacturer or seller’s error, it may be returned for full credit or replacement at no cost to you, provided it meets all other return conditions.
Questions?
If you’re unsure how to reach a seller or need assistance locating their contact details, please call us at 888-862-6505 and we’ll be happy to help.
